![]() ![]() Vista/Win7 (within the admin cmd prompt): msra. Hcp://CN=Microsoft Corporation,L=Redmond,S=Washington,C=US/Remote Assistance/Įscalation/Unsolicited/unsolicitedrcui.htm" "%windir%\PCHEALTH\HELPCTR\Binaries\helpctr /url XP: C:\WINDOWS\system32\runas.exe /NETONLY /user:wolftech\$userid.admin Offer Unsolicited Remote Assistance at the command line: On Windows 7, the “User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop” User Rights Assignment setting is needed for allowing the Remote Assistant to run processes elevated. On Windows XP, the HelpAssistant local account is used for Remote Assistance and needs to be in the local Users and Remote Desktop Users groups. admin account in “$DEPT-Remote Assistants” and your client computers in “$DEPT-Enable Remote Assistance” and you should be good to go. This GPO enables Unsolicited Remote Assistance on all members of this group, creates a firewall rule, and specifies the $DEPT-Remote Assistants group as the group capable of doing Unsolicited Remote Assistance. Here is an article below may be helpful to you. To prohibit users from requesting help outside the organization, this port should be closed at the firewall. To allow users within an organization to request help outside your organization using Remote Assistance, port 3389 must be open at the firewall. $DEPT-Enable Remote Assistance – This Group Policy is linked at the $DEPT OU and filtered on the $DEPT-Enable Remote Assistance group. The RDP uses TCP port 3389 for this connection.$DEPT-Remote Assistants – Members of this group are permitted to provide Unsolicited Remote Assistance to computers which have the following GPO applied. (Windows XP and Vista do provide a way for you to establish a network connection to your computer via modem, so with a few extra steps you can actually use a.$DEPT-Enable Remote Assistance – Putting computers in this group enables Unsolicited Remote Assistance on member computers.Double-click or tap it, and it will open the Windows Remote Assistance app immediately.When your OU was created in the WolfTech Active Directory Domain, it was pre-setup to be able to do Remote Assistance. Give the shortcut a name, and click Finish.Ī new shortcut appears on your desktop.Type “ %windir%\system32\msra.exe” into the location box, and click Next.Right-click an empty area on your desktop, and select New -> Shortcut from the context menu.If you need to provide remote technical support to your customers frequently, it’s a good idea to create a desktop shortcut to start Windows Remote Assistance. Method 4: Create a Desktop Shortcut to Start Windows Remote Assistance Type “ remote” into the Search box in the upper right corner of the window, and then click the link labelled “ Invite someone to connect to your PC and help you, or offer to help someone else“. Method 3: Open Windows Remote Assistance from Control Panel Click the option “ Invite someone to connect to your PC and help you, or offer to help someone” to launch Windows Remote Assistance. The search box will show up and deliver the results. Just click the Start button and directly type “ remote assistance“. ![]() Method 2: Open Windows Remote Assistance via Search This should open up Windows Remote Assistance in no time. Press the Windows key and the R key at the same time to open the Run command box, type in msra and hit Enter. Method 1: Open Windows Remote Assistance from Run Command This tutorial will show you different ways to open Remote Assistance in Windows 10 / 8 / 7. It’s something similar to TeamViewer or UltraVNC. Windows Remote Assistance allows someone (or helper) you trust to take over your PC and provide remote technical support. ![]()
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